If you discover physical damage to the products upon receipt (e.g., broken bottles, severe leakage), you may contact our customer service department within 2 days of receipt to arrange for follow-up. Except for the above circumstances, we generally do not accept any requests for exchange or refund.
The condition and flavor development of wine (especially aged old vintages) are affected by various factors (such as cork taint or excessive oxidation). Customers must consider these risk factors when making a purchase.
