Good Wine HK Privacy Policy
Good Wine Store Limited (hereinafter referred to as "we", "us", "our company", or "Good Wine HK") respects the privacy rights of anyone who uses our website (www.goodwinehk.com). We ensure that all personal data collected, transmitted, stored, and used will be handled in accordance with the provisions of the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of the Hong Kong Special Administrative Region (hereinafter referred to as the "Ordinance"). By providing your personal data to us, you are deemed to have consented to this Privacy Policy.
The term "Personal Data" shall have the meaning ascribed to it by the Ordinance.
Purpose and Use of Personal Data Collection
You are not required to provide any personal data to browse or use this website. However, when you register for our services, make online purchases, or subscribe to our newsletters, we will collect your personal data to enable us to provide our services to you. You may refuse to provide us with your personal data, but in such cases, we may not be able to provide you with our full services. By providing your personal data, you agree that we may use your personal data in accordance with this Privacy Policy Statement.
Personal data collected by Good Wine HK from you may be used for the following purposes (including but not limited to):
Identifying your identity and any accounts you have opened
Providing services and verifying your identity
Processing orders, issuing bills, arranging delivery, and fulfilling orders
Processing payment instructions related to our services
Allowing this website to store your personal data so that you do not need to re-enter the information every time you purchase wine or related products
Direct marketing of our services and products (see the "Direct Marketing" section for details)
Conducting market research, customer data analysis, and analyzing your wine tasting and shopping preferences
Recommending premium wines, rare old vintages, or products you may be interested in
Designing our website and content to cater to your specific preferences
Providing customer service and handling your inquiries
Preventing and stopping fraud
Making disclosures as required by applicable laws, rules, and regulations
Any other purposes directly related to the original purpose of collecting the personal data
Categories of Personal Data Collected
The personal data collected by Good Wine HK may include (but is not limited to):
Your personal and contact information, such as name, date of birth, phone number, email address, residential address, delivery address, and/or billing address;
Your business information, such as company name (if applicable);
Your account information, such as the first and last 4 digits of your credit card account number or user account number;
Information about your computer or mobile device IP address, browser settings, browsing history, and/or other internet log data.
Confidentiality, Disclosure, and Security of Personal Data
Unless we obtain your written consent, Good Wine HK will not trade your personal and contact data for gain. Personal data collected and held by Good Wine HK about you will be treated confidentially; however, if required to fulfill a legal obligation, to provide services to you, or to execute the original or directly related purpose of collecting personal data, we may disclose such data to the following parties (whether within or outside Hong Kong):
Competent courts, law enforcement agencies, or other government statutory or regulatory departments
Our business partners, including contractors involved in sales, logistics, and delivery services, electronic payment platforms, or other service providers
Any other person under a duty of confidentiality to us, including IT consultants, data processing contractors, auditors, or lawyers
Good Wine HK will make every reasonable effort to ensure that all personal data held is stored in a reliable, secure, and safe place. We will try our best to keep all collected personal data confidential. However, please understand that we cannot completely guarantee the absolute security of data transmission over the Internet.
Transfer of Personal Data Outside Hong Kong
If operationally necessary (for example, to arrange international delivery or process cross-border payments for overseas customers), our company may transfer personal data to places outside the Hong Kong Special Administrative Region to achieve the purpose for which such data was collected. Any relevant data transfer will comply with the requirements and restrictions of the Ordinance.
Retention of Personal Data
If you choose or provide a user ID, password, or any other information as part of our security procedures, you must treat such information as confidential and must not disclose it to any third party. Unless required by law to retain your personal data for a specific period, Good Wine HK will only retain personal data until the original purpose of collection, or a directly related purpose, is achieved.
Direct Marketing
Good Wine HK may use the personal data collected from you for sending news, offers, promotions, and market quotations. We may contact you via email, WhatsApp, social media links, text messages, or mail. We may use your personal data to direct market our products and services, including but not limited to: various wines, champagnes, spirits, wine accessories, wine tasting events, cellar storage services, and related dining and lifestyle offers.
If you do not wish to receive any direct marketing communications from us, you can update your preferences at any time through your registered account, the unsubscribe link provided by us, or by contacting our customer service directly. Upon receiving your notification, we will cease to use your personal data for direct marketing purposes and will not charge you for doing so.
Use of Cookies
A "Cookie" is a small text file stored on your computer (or other electronic devices) when you access our website. We use Cookies on this website to:
Identify you when you browse this website
Continuously track the items stored in your shopping cart to assist you through the checkout process
Conduct research and statistical analysis to help us improve our services and online store design
Provide product recommendations tailored to your personal interests
If you do not allow the use of Cookies, you can adjust your internet browser settings. If you disable Cookies, you acknowledge that you may not be able to use certain shopping features of our website.
Links to Other Websites
This Privacy Policy Statement only applies to the Good Wine HK website. Our website may contain links to other websites and web pages. Whenever you activate any of these links, you have left our website; any personal data you provide to any other parties after leaving our website is entirely outside our control. You bear all risks of browsing or using other websites.
Data Access and Correction
If you have any questions about Good Wine HK's Privacy Policy, or wish to access or correct your personal data, you can contact us through the following methods:
Good Wine HKEmail: sales@goodwinehk.comTel: (852) 6113 8381Address: 1302B Wing Fung Industrial Building, Sha Tsui Road, Tsuen Wan
In accordance with the Ordinance, our company reserves the right to charge a reasonable administrative fee for processing data access requests.In any event, if there is any inconsistency or conflict between the English and Chinese versions, the Chinese version shall prevail.
This Privacy Policy will be reviewed regularly and updated on the website.
