Terms and Conditions
Age Restriction Declaration: Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.By placing an order for any alcoholic beverages on this website, the customer declares and warrants that they are 18 years of age or older and are legally entitled to purchase such products.
1. General Terms: In these online shopping terms and conditions, "we", "our company", or "Good Wine HK" refers to Good Wine Store Limited, and "Customer" or "you" refers to any individual, organization, or company ordering goods or services on our website. Please read these terms and conditions carefully before using this website. By using this website or any part thereof, you agree that you have read, accepted, and agreed to be bound by these terms and conditions.We will make every effort to ensure that the prices, vintages, details, and volumes of the products listed on the website are up-to-date. We reserve the right to change product prices without prior notice. We reserve the right, at our sole discretion, to accept or decline any order based on inventory availability. We will make every effort to ensure that the products listed on the website are in stock. If any product is unavailable due to being out of stock, we reserve the right to decline the order or contact you to offer a substitute product of the same type and price.
2. User Registration: Upon registration, you will be able to receive the latest order status and new arrival information. If there are any changes to your registered personal or contact details, you may log into your account to update them, or notify Good Wine HK via email or WhatsApp.
3. Privacy ProtectionTo protect your right to privacy regarding your personal data, we ensure that our policies and practices in the collection, use, retention, transfer, and access of personal data comply with the provisions of the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong. For detailed information, please refer to the "Privacy Policy" statement on this website.
4. Payment MethodsThis website accepts payment via our designated credit cards or other specified electronic payment methods. All product values are calculated in Hong Kong Dollars (HKD). Prices on the online store may differ from physical store quotations; the final product price will be based on the price displayed on the website on the day of checkout.
5. Miscellaneous: Force Majeure: We shall not be liable to the user or any third party if we are unable to accurately provide the required products or services due to force majeure events (including but not limited to natural disasters, fires, floods, accidents, riots, wars, government policies, customs seizures, embargoes, strikes, logistics delays, or any circumstances beyond our control).
6. Delivery Service: If the Hong Kong Observatory hoists a Typhoon Signal No. 8 or above, or issues a Black Rainstorm Warning, delivery services will be suspended. We will do our best to contact you to arrange delivery on the next working day or another suitable time. All delivery dates and times are estimated. Good Wine HK shall not be liable for any direct or indirect losses caused by delivery delays.In the event of any disputes, Good Wine HK reserves the right of final decision.
7. Exchange and Refund (Including Special Terms for Rare Old Vintages): If you discover physical damage to the products upon receipt (e.g., broken bottles, severe leakage), you may contact our customer service department within 2 days of receipt to arrange for follow-up. Except for the above circumstances, we generally do not accept any requests for exchange or refund.The condition and flavor development of wine (especially aged old vintages) are affected by various factors (such as cork taint or excessive oxidation). Customers must consider these risk factors when making a purchase.
8. Uncollected Goods and Disclaimer: We reserve the right to destroy or dispose of goods that remain uncollected for more than six months from the date of the order confirmation notice, or goods for which related storage fees have remained unpaid for more than six months, without further notice. In such cases, we will not provide any refunds or compensation to you, and we reserve the right to continue pursuing the storage fees from you.Under no circumstances shall Good Wine HK be liable for any direct or indirect loss of income, loss of profits, or any consequential losses arising from your transactions with us or the consumption of our company's products.
